Help & FAQs - Orders & Shipping

Common Questions    Orders & Shipping    Returns & Exchanges    Warranty

Ground Rates for Boards, Softgoods and Apparel 

$24.95 Flat Rate Economy Shipping on all boards.  Free Economy Shipping on Softgood and Apparel orders over $50. Standard Shipping is not available for residents of Alaska & Hawaii.

Expedited Rates

2-day Shipping Rate to all 50 States: Flat Rate of $29.95 Softgood + Apparel.  $59.95 on all boards.

Overnight Shipping Rate to all 50 States: Flat Rate of $59.95 Softgoods + Apparel.  $149.95 on all boards.

Gift Cards

Gift cards are digital and delivered via e-mail.  Redeem gift cards with provided code.

When will my oder ship?

All orders usually ship within 48 hours once the order has been placed.  Orders ship Monday through Thursday excluding Holidays.  You will receive a shipping conformation email with tracking number once the order has shipped from our factory.

Do you ship to my country?

We currently ship online orders only to locations inside the USA.

 

Payment & Billing

Accepted Forms of Payment:

We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Phase Five Gift Cards and PayPal.  We are unable to process Visa or MasterCard Prepaid Gift Cards.

Timing of Billing:

Your credit card will only be charged once your order has shipped.

Out of Stock Items:

If and item ordered becomes out of stock, you will receive an email detailing the item in question.  You will not be charged for the item.

Do I have to Pay Sales Tax?

Only residents in Florida are required to pay sales tax.